Reservations and Booking
How do I make a reservation? To make a reservation, visit our website’s home page and tap the “Book Your Visit” Tab and follow the prompts. You’ll need to select your preferred date and time, and provide your details.
Can I reschedule or cancel my reservation?
Rescheduling
You can reschedule your reservation no less than 24hrs in advance of your confirmed reservation time.
Cancelling
You can cancel your reservation no less than 48hrs in advance of your confirmed reservation time.
What if I arrive late for my reservation? If you arrive late, your session may be shortened to accommodate the next booking. Please try to arrive on time to enjoy your full experience.
Can I extend my session if I want more time? Session extensions are subject to availability. Please inquire with our staff on the day of your visit.
Activities and Experiences
What activities are available at D Zone Family Arcade? We offer a variety of gaming zones, including:
Classic Arcade Games
Nintendo Zone
PlayStation Zone
Simulation Racing
2-Player Virtual Reality
Just Dance Ultimate
Karaoke
Board Games & Giant Jenga
Mini Basketball & Air Hockey
Pool Table (12+)
Are there age restrictions for the experiences? Our experiences are suitable for guests aged 5 and up. Some specific games and activities (like the Pool Table, which is 12+) may have their own age restrictions.
What is the maximum group size for a booking? The maximum group size varies between 30 to 35 persons depending on the ages. Please check our Prices & Packages page for detailed information on group sizes for each package.
Can I watch others play if I’m not participating? Yes, non-participants (spectators) can watch and enjoy the experience throughout the entire arcade.
Do you provide gaming consoles, or do I need to bring my own? We provide all the necessary gaming consoles. You do not need to bring your own.
Safety and Accessibility
What safety measures are in place? We implement a thorough sanitation process for all touch-sensitive areas, ensuring a safe and hygienic environment for all guests. This includes rigorous cleaning both between and during reservations.
How do I know if VR is safe for me or my children? VR is generally safe for most people with the low likelihood of experiencing nausea. However, if you have any specific health concerns, it’s best to consult with your healthcare provider.
What should I do if I experience motion sickness during a VR session? If you experience motion sickness (nausea), please stop the activity immediately and inform our staff. We have measures in place to help you feel better.
Are pets allowed? For safety and hygiene reasons, pets are not allowed within the facility.
Packages and Discounts
Do you offer any special packages or discounts? We offer a range of event packages tailored to your needs. Please contact us directly or visit our website’s Prices & Packages page for more information on special offers and packages.
Do you offer memberships or loyalty programs? Yes, we offer membership and loyalty programs. Speak with our staff for more details on this.
Can I book a private event or party? All bookings and reservations are private and yes, we offer bookings for events and parties. For party package details, please visit the Prices & Packages page. For corporate enquiries please contact us directly to discuss your requirements and availability.
Do you offer educational or team-building programs? Yes, we offer programs tailored for educational purposes and team-building activities. Please contact us for more details.
Payment and Policies
What payment methods do you accept? We accept various payment methods including credit/debit cards, bank transfer/deposit, and cash.
Do you offer refunds? Refunds are subject to our cancellation policy.
Can I purchase gift cards? Yes, gift cards are available for purchase. They make a great gift for friends and family!
Facilities and Services
Is parking available? Yes, we offer parking space for 2 vehicles on our compound. Roadside parking is available for other vehicles (please follow traffic regulations when parking roadside). Parking is free of charge.
Can I bring my own food and drinks? Outside food and drinks are only permitted for specific packages like Parties & Events or Adult Limes. Please refer to your package choices on the Pricing page for detailed info.
Is there a dress code? Comfortable, casual clothing is recommended. Avoid wearing high heels or any attire that might restrict movement during activities like VR or Just Dance. Additionally, our Karaoke & Board Games section is considered “chillier” than surrounding areas. As such, it is recommended to wear a sweater when occupying this space.
Are there bathrooms available? Yes, there are male and female washrooms available.
General Information
What are your opening hours? We are strictly by reservation only, ensuring you have exclusive access during your booking time. Please visit our booking page for available slots.
How long is each session? Slots range from 2 hours to 3.5 hours depending on the package you choose.
Are there any height or weight restrictions for the equipment? Some equipment may have height and weight restrictions. Please check with our staff if you have any concerns.
Do you have any promotions for first-time visitors? We occasionally run promotions for first-time visitors. Check our website or social media channels for the latest offers.
Are there any special events or tournaments? We regularly host special events and tournaments. Check our website or follow us on social media for the latest updates.
Can I contact you for more information? You can get in touch with us through our “Contact” section on the website, or chat with a representative directly via WhatsApp (3753554).
How can I stay updated with the latest news and offers? Follow us on social media and subscribe to our newsletter for the latest updates, special offers, and event announcements.